Manager of Support Services
3 days ago
About Disability Support:
Disability support providers play a vital role in empowering individuals with disabilities to live fulfilling, independent, and meaningful lives.
Our Vision:
We aim to deliver high-quality, person-centred support that enables individuals to achieve their goals and aspirations.
The Role:
In this pivotal role, you'll oversee the operations of the business, manage a dedicated team of support workers, liaise with clients and their families, and ensure the seamless delivery of services.
Your Key Responsibilities:
- Manage client induction documents and maintain accurate, up-to-date client records.
- Coordinate scheduling for support workers and facilitate effective communication between staff and clients.
- Handle financial reconciliations, ensuring accuracy and timely processing.
- Assist with marketing and outreach efforts to attract new participants and grow the business.
- Respond to client inquiries promptly, ensuring their needs are met with compassion and professionalism.
- Report directly to the director on operational progress and business development.
- Liaise with support coordinators and plan nominees to ensure support workers are achieving participant goals.
- Assist in the recruitment of new support workers and oversee day-to-day business operations in the director's absence.
- Maintain a strong understanding of NDIS processes and ensure compliance with relevant regulations.
Requirements:
- Empathy & Compassion– You genuinely care about the well-being of people with disabilities.
- Integrity & Accountability– You are honest, transparent, and take responsibility for your actions.
- Leadership & Decision-Making– You proactively manage the team, handle challenges, and make informed decisions that align with our business values.
- Strong Knowledge of NDIS & Compliance– You have a deep understanding of NDIS rules, funding, reporting, and service agreements.
- Communication & Interpersonal Skills– You communicate effectively with participants, families, support workers, and external stakeholders.
- Problem-Solving & Adaptability– You thrive in a fast-paced, unpredictable environment, thinking on your feet to overcome challenges.
- Cultural Awareness & Respect– You embrace diversity, promoting cultural inclusivity and respect for different perspectives.
- Passion for the Industry & Our Mission– You share our vision of empowering individuals, enriching lives, and delivering high-quality disability support.
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