Senior Strategic Designer

3 weeks ago

Melbourne, Victoria, Australia ANZ Full time
About Us

At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Senior Strategic Designer, you'll be part of a small, flexible, and highly capable Strategy & Transformation team. Your role will be crucial in supporting the development of an integrated customer experience and informing strategic initiatives aimed at enhancing the bank's competitive positioning.

Key Responsibilities
  • Presenting insights and outcomes to stakeholders, including Channel GMs, Retail MDs, Marketing & Digital Partners, and Strategic Direction team.
  • Leading the scoping and planning of design activities in projects, ensuring design is applied appropriately and activities are set up for success.
  • Using design concepts, outcomes, and insights to inform strategic direction and business strategies.
  • Driving the planning and execution of qualitative and quantitative research to understand business, customer, and market needs and opportunities.
  • Collaborating with Channel GMs, Product, Marketing, and Digital partners, ANZx, Service Design Chapter, and the Channel Strategy & Transformation team.
  • Designing for multi-channel experiences, including customer care teams, and using digital tools such as AI.
Requirements
  • 7+ years of experience as a multi-disciplinary designer with a solid background across both digital and non-digital experiences.
  • Ability to present messages in a clear, concise, and articulate manner to leaders within and outside of Customer Engagement.
  • Confidence with a range of design software tools, including Figma, Miro, and Adobe Suite, and a strong knowledge of Design Systems.
  • Ability to use the Microsoft suite of tools to effectively understand data and research and communicate it to stakeholders and teams.
  • Interest, understanding, and awareness of emerging technology and digital experiences.
  • Excellent understanding of the financial services sector and how it relates to our customer sectors.
  • Excellent stakeholder management, storytelling, and influencing skills.
  • Inspirational and empathetic leadership style with excellent communication skills.
  • Coach and guide teams to apply a design-led approach when developing proactive and reactive strategy.
What We Offer

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We offer a range of flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services from ANZ and more.

We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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