Solutions Architect

3 weeks ago

Sydney, New South Wales, Australia Reward Gateway Full time

About the Role

We are seeking a highly skilled Solutions Architect to join our team at Reward Gateway. As a Solutions Architect, you will play a key role in bridging business/client requirements and the implementation of our HR enterprise solutions.

Key Responsibilities

  • Deep Product Knowledge: Gain and maintain an extensive understanding of our product suite, including its technical limitations.
  • Use Case Analysis: Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations.
  • Proposal Development: Collaborate with the Sales and Client Success teams to create compelling, customized proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements.
  • Client Consultation: Offer expert advice and recommendations to clients and prospects on the product's functionalities, limitations, and best use scenarios, including roadmaps, documentations and alternative solutions where necessary.
  • Technical Issue Resolution: Provide direct support and technical assistance to escalated local client issues, coordinating with product and engineering teams.
  • Technical Liaison: Provide technical leadership to teams throughout the project lifecycle. Act as a bridge between clients/client facing teams and our product and engineering teams, understanding and translating technical requirements and most importantly providing sound advice to clients based on the capabilities, limitations and strategies of our products.
  • Continuous Learning: Stay abreast of product updates, emerging issues, and technological developments to continuously refine your expertise and advice.
  • Insight Collection and Reporting: Actively gather insights from client interactions, identifying common challenges, preferences, and opportunities within our platform's usage. Regularly compile and report these findings to the Product Management team, providing valuable data that informs future product development and enhancements.
  • Knowledge Gap Identification: Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations. Communicate these gaps to the Product Management and Product Operations teams to facilitate the development of training programs and resources aimed at enhancing team expertise and efficiency.
  • Feedback Loop Creation: Establish a systematic feedback loop between client-facing teams and product teams. Ensure that client feedback, suggestions, and experiences are accurately and promptly related to Product Managers, contributing to a client-centric approach in product evolution.
  • Collaborative Strategy Development: Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps. Participate in strategic meetings to advocate for client perspectives and ensure that sales and client success insights are integrated into product planning and development.
  • Interdepartmental Communication: Serve as a key communication conduit between product engineering teams, sales, implementation and client success departments. Facilitate a mutual understanding of challenges and opportunities, ensuring that all teams are aligned in their approach to client service and product improvement.
  • Create scalable templates, processes and best practices to facilitate solution design and implementation.

About Us

Reward Gateway is a leading digital platform connecting over 60 million users, 2 million partner merchants, and nearly 1 million corporate clients across 45 countries. We help clients transform employee experiences to attract, engage, and retain top talent through benefits, rewards, recognition, and well-being programs.

What We Offer

  • Flexible, Hybrid Working: Our office is for you to use as much as you like; as a minimum our APAC Implementation Team works from our Sydney office at least twice a week.

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