Relief Service Manager

1 week ago

Western Suburbs, Australia Amana Living Full time
About Amana Living

Amana Living is a leading provider of aged care services in Western Australia, with a rich history dating back to 1962. Our mission is to enable older people to maintain their individuality and live a fulfilling life, while our values of compassion, collaboration, curiosity, inclusion, and trust guide our actions.

The Role

We are seeking an experienced Relief Service Manager to join our team, responsible for the effective management of residential care facilities across the metropolitan area. As a key member of our leadership team, you will lead and manage staff, ensuring the delivery of quality clinical and allied health care to our residents, while managing daily operations.

Key Responsibilities:
  • Lead clinical teams to ensure the care provided to residents meets and exceeds our clinical care standards.
  • Monitor and manage clinical and financial KPIs, taking proactive and timely action to identify and mitigate risks.
  • Ensure audits are undertaken in accordance with planned schedules and all operations comply with organisational policy and procedures.
  • Contribute to the preparation of the facility's operating budget and manage operations effectively to remain within budgets.
  • Coordinate and lead regular resident and relative meetings.
  • Provide regular updates and monitoring of the facility's plan for continuous improvement.
  • Ensure staffing rosters adequately support the site, communicating and working with HR in the recruitment, onboarding, and retention of a valued and skilled workforce.
  • Conduct regular staff performance reviews, address performance gaps, and initiate improvement plans in collaboration with HR.
  • Provide after-hours/on-call support, escalating incidents where appropriate to the Operations Manager/General Manager of Residential Care.
About You

We are looking for an experienced and skilled Relief Service Manager who possesses:

  • Extensive facility management experience in an aged care environment.
  • Previous experience in overseeing funding assessments and submissions.
  • Sound knowledge and previous experience working with people living with dementia.
  • Proven leadership and people management skills.
  • Excellent change management skills with a proven record of leading and implementing significant strategic and operational change.
  • Demonstrated ability to manage finances and operate within budgetary requirements.
  • Strong communication and interpersonal skills.
Essential Criteria:
  • Evidence of COVID-19 and current flu vaccinations per Amana Living policies.
  • Ability to obtain a National Police Clearance (within 6-months validity).
  • Successful completion of pre-employment form and reference checks.
  • NDIS Screen Check (or willingness to obtain).
  • Willingness to undergo a Bankruptcy check.
  • Valid WA drivers' license.
  • Nursing registration with AHPRA (Registered Nurse).

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