Experienced IT Support Specialist
2 weeks ago
We are seeking a highly experienced IT professional to take their career to the next level in our senior role.
Key Responsibilities:
- Customer Service: Resolve support tickets efficiently, provide advanced troubleshooting and engage with clients to ensure their satisfaction.
- Communication: Manage escalated tickets, identify potential risks and maintain clear communication with clients.
- Leadership: Demonstrate professionalism, mentor junior staff and work closely with the Service Desk Manager to improve operational delivery.
- Teamwork: Follow schedules, develop Standard Operating Procedures (SOPs) and promote security awareness.
Requirements:
- Minimum 10 years of experience, including 4 years in a Senior Systems Administrator role.
- At least 4 years of Managed Services experience.
- Expert knowledge in at least 2 technology domains.
- Excellent communication skills and adaptability.
- Current Open Australian Driver's License.
Technical Requirements:
- Advanced knowledge of Windows operating systems.
- Proficiency in Remote Desktop Services deployments.
- Significant knowledge of virtualization technologies.
- In-depth understanding of networking protocols.
- Advanced working knowledge of hardware components and server architecture.
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