Luxury Client Experience Specialist

6 days ago

Melbourne, Victoria, Australia beBeeClientExperience Full time $70,000 - $95,000

Job Overview

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We are seeking a skilled Client Experience Expert to join our team. In this role, you will be responsible for delivering exceptional client experiences and creating memorable moments for our customers.

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About the Role

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The Client Experience Expert will work closely with our team to create personalized experiences for each client, combining commercial acumen with a passion for delivering exceptional customer service.

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This is a mobile role that requires travel to various locations, and you will be responsible for creating unique and engaging experiences that meet our high standards.

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Key Responsibilities

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  1. ">
  2. Create personalized experiences for clients using our proprietary Chanel experience ritual">
  3. Proactively recruit and retain clients by working across podium events, boutique and retail partner events">
  4. Offer tailored skincare and makeup consultations along with professional treatments">
  5. Rebook clients to each Beauty room or location">
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You Will Thrive If:

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  • ">
  • You have a strong passion for delivering exceptional customer service and creating memorable experiences">
  • You possess excellent communication and interpersonal skills, with the ability to establish emotional connections with clients">
  • You are comfortable working in a fast-paced environment and can adapt to changing priorities">
  • You have a strong understanding of skincare and beauty therapy principles and practices">
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What We Offer

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In this role, you will have the opportunity to develop your skills in luxury retail, skincare, and customer service through formal training programs, coaching, and career planning resources.

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We offer a competitive salary and benefits package, as well as opportunities for growth and development within our organization.

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Why Join Us?

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At Chanel, we value our employees' perspectives, experiences, and potential. We are committed to creating a diverse and inclusive workplace culture that supports the success of all our team members.

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We believe in empowering our employees to perform at their best, building on their strengths, and enabling them to benefit from new opportunities.

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