Customer Banking Specialist
7 days ago
Role Overview:
We're seeking a highly skilled and customer-focused professional to join our team in Bendigo. As a Customer Service Consultant, you will play a key role in delivering exceptional service to our customers, both face-to-face and over the phone.
Key Responsibilities:
- Provide excellent customer service, ensuring that customers receive tailored solutions to meet their banking requirements
- Develop long-term relationships with customers through various in-branch transactions, educating them on the benefits of online banking and assisting with account openings
- Identify opportunities to promote Bank Australia's range of financial products and services to customers
- Contribute to the success of the branch team by providing positive support and assistance where needed
Requirements:
- Excellent written, verbal, and interpersonal skills
- Ability to determine priorities and work effectively under pressure
- Previous customer service/sales experience is essential
- FSRA Tier 2 accreditation preferred
What We Offer:
- Competitive salary and 13% superannuation
- Flexible working options
- Meaningful benefits to support physical and mental wellbeing
- Opportunities for career growth and development
- A diverse and inclusive work environment
Join Our Team:
As a Customer Service Consultant at Bank Australia, you will have the opportunity to make a real difference in the lives of our customers while being part of a purpose-driven organization. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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