Technologist for Modern IT Infrastructure

Job Title: ICT Systems Professional

The ICT systems professional will support the provisioning and upkeep of Information and Communications Technology (ICT) systems and solutions for various stakeholders. The role involves providing ICT services, including troubleshooting customer issues, configuration and installation of software and firmware patches, and creating standard operating procedures.

• Network Management: Manage and configure network parameters and firewall settings for standalone devices such as laptops and mobile devices.
• Mobile Device Provisioning: Provision mobile devices used for tactical operations.
• Standard Operating Environment Configuration: Configure, install, and harden Standard Operating Environments (SOE).
• Remote Support Services: Provide ICT services on-site and remotely, including occasional travel to customer sites.
• Troubleshooting: Technical troubleshooting including Help Desk Support services – e.g. application/hardware faults, network communication.
• Software Support: Software support services – installation of software and firmware patches.
• Documentation: Creates/Updates relevant ICT standard operating procedures where applicable.
• Training Facilitation: Facilitate training of software support systems for both internal and external customers.
• Security Incident Reporting: Reporting and investigating security breaches, concerns, and events as well as, engaging with approved authorities in the event of reportable incidents.

• Operating System Knowledge: Knowledge of Windows/Linux/Android operating systems, Virtual Machines, network servers, security hardening/management, firewalls, batch files/scripts for process automation.
• ICT Administration Experience: Demonstrated experience in ICT administration.
• MDM Tools Experience: Prior experience in Mobile Device Management (MDM) tools.
• Standard Operating Procedure Development: Experience in development and maintenance of Standard Operating Procedures.
• Communication Skills: Strong communication and stakeholder management skills.
• Problem-Solving Skills: Proven problem-solving skills and experience.
• Interpersonal Skills: High level of interpersonal and customer service skills with the ability to work independently and collaboratively in a team environment.
• Systems Guidance: Ability to provide guidance on systems, applications, networks, hardware, to your team, internal stakeholders and customers.

• DevSecOps Experience: Prior experience in DevSecOps will be advantageous.
• Information Security Management: Familiarity with ICT Security and relevant Information Security Management (ISM) controls desirable.