Food and Beverage Experience Leader

19 hours ago

Sydney, New South Wales, Australia beBeeSupervisor Full time $60,000 - $80,000

Job Title: Food and Beverage Supervisor

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Job Description:

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  • As a Food and Beverage Supervisor, you will be a key leader in the guest experience at Talk Shop and Grab & Go.
  • You'll act as a lead host—bringing the brand to life through warm, people-first interactions and helping the team create moments of connection that feel effortless and real.
  • You will supervise shifts with the support of the Food and Beverage Manager or Manager on Duty, ensuring operations flow smoothly and every guest touchpoint exceeds expectations.
",">Key Responsibilities:",">
  1. Act as the lead host in Talk Shop and Grab & Go, setting the tone for genuine, unscripted guest experiences.
  2. Run the shift, guiding and supporting the F&B team with energy, clarity, and care.
  3. Ensure service standards are upheld while bringing individuality and creativity to the guest journey.
  4. Demonstrate full menu and beverage knowledge, helping guests with descriptions and recommendations.
  5. Take ownership of service recovery using the LEAST model and close the loop on any guest concerns.
  6. Collaborate with Front Office and other departments to ensure a seamless and connected experience.
  7. Support the delivery of small group events and activations in The Gathering Place.
  8. Coach and mentor team members, fostering a culture of inclusion, fun, and continuous improvement.
  9. Champion sustainability practices and waste reduction in day-to-day operations.
",">Requirements:",">
  • Experience in a supervisory or team leader role within a hotel, café, or casual dining venue.
  • A guest-first mindset, with strong communication and problem-solving skills.
  • Confident food and beverage knowledge, with the ability to train and guide others.
  • A collaborative approach and willingness to support other departments when needed.
  • A passion for bringing a brand to life through authentic service and leadership.
",">Benefits:",">
  • Competitive salary & benefits package.
  • Complimentary & discounted accommodation worldwide at Hyatt properties.
  • 10% off private health insurance.
  • Generous paid time off & holiday policies.
  • Employee Assistance Program for mental health and wellbeing support.
  • A dynamic and inclusive team culture that champions sustainability, innovation, and community.
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What You Will Bring:

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  • A results-driven professional who is passionate about delivering exceptional customer experiences.
  • Strong leadership skills, with the ability to inspire and motivate teams.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • A commitment to excellence and continuous improvement.
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