Operations Coordinator

4 days ago


Wollongong, New South Wales, Australia hello AG Full time

About Hello AG:

We're a global leader in providing in-home care and support services, dedicated to enhancing the lives of ageing adults and their families.

We're passionate about making a positive impact and creating a better world for everyone.

About the Role:

This is an exciting opportunity for a skilled Caregiver Scheduling Specialist to join our team at Hello AG.

In this role, you will be responsible for coordinating and scheduling services for clients, working closely with our front-line caregivers and other teams to deliver high-quality service.

  • This is an onsite position located in our Coniston office, just a short walk from public transportation
  • Full-time permanent role, Monday to Friday with regular working hours
  • A competitive salary package and opportunities for professional development
  • The chance to make a real difference in the lives of seniors in our community

Key Responsibilities:

  1. Use our Relationship Management System (RMS) to coordinate client services and caregiver schedules, ensuring seamless delivery of services.
  2. Provide exceptional phone support to our clients and internal teams, including participating in a rotating on-call roster.
  3. Work collaboratively with the Administration Team to achieve operational goals and objectives.
About You:

To succeed in this role, you'll need:

  • Relevant experience in aged care, scheduling or rostering, or an understanding of the SCHADS Award.
  • Excellent communication and problem-solving skills, with a focus on delivering exceptional client experiences.
  • Strong proficiency in computer use, including standard office software like Microsoft Office.


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