Client Experience Manager

6 days ago


Wollongong, New South Wales, Australia hello AG Full time

Join Our Team:

Hello AG is seeking a skilled Operations Coordinator to join our team.

This is a unique opportunity to work in a dynamic environment, collaborating with our front-line caregivers and other teams to deliver exceptional service to our clients.

About the Role:

As an Operations Coordinator, you will play a key role in ensuring the smooth delivery of services to our clients.

You will be responsible for coordinating client services and caregiver schedules, as well as providing exceptional phone support to our clients and internal teams.

  • This is an onsite position located in our Coniston office, close proximity to public transportation
  • Full-time permanent role, Monday to Friday with regular working hours
  • A competitive salary package and opportunities for professional development
  • The chance to make a real difference in the lives of seniors in our community

Key Responsibilities:

  1. Utilize our Relationship Management System (RMS) to coordinate client services and caregiver schedules, ensuring efficient delivery of services.
  2. Deliver exceptional phone support to our clients and internal teams, including participating in a rotating on-call roster.
  3. Collaborate with the Administration Team to achieve operational goals and objectives.
About You:

To succeed in this role, you'll need:

  • Relevant experience in aged care, scheduling or rostering, or an understanding of the SCHADS Award.
  • Strong organizational and time management skills, with attention to detail and a focus on delivering exceptional results.
  • Proficiency in computer use, including standard office software like Microsoft Office.


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