Digital Content Manager

20 hours ago


Canberra, ACT, Australia beBeeStakeholder Full time $62,640 - $82,600

Job Title: Communications and Stakeholder Specialist

About the Role:

We are seeking a skilled professional to support the delivery, maintenance, and content management of online help and communication materials. The ideal candidate will have demonstrated experience in refining content, developing new resources, and improving helpdesk operations.

Key Responsibilities:

  • Refine website content to meet user needs and promote self-service
  • Develop new resources to assist users in complying with their obligations under the Australian Education Act 2013
  • Improve helpdesk operations by developing and refining processes, procedures, scripts, training, and other materials as needed
  • Support communication messaging and stakeholder engagement for the development of a new entitlement management system
  • Maintain and update existing content to ensure it remains relevant and accurate

Requirements:

  • Demonstrated communication experience and ability to support delivery, maintenance, and content management of online help and communication materials
  • Experience with technologies used to develop, edit, manage, and host communication products (e.g., Microsoft Dynamics 365 and CMS)
  • Ability to engage, communicate, and manage a wide and diverse range of stakeholders and work proactively in a multi-disciplinary team
  • Australian Citizenship eligible for a Baseline Security Clearance


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