Retail Operations Manager

1 day ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $125,000
Job Title: Retail Operations Manager

We are seeking a highly motivated and results-driven Retail Operations Manager to support our unified retail model, drive operational excellence, and empower our teams to deliver exceptional customer experiences.

Key Responsibilities:
  • Maintain and improve store procedures to ensure consistency, efficiency, and compliance
  • Assist with new store rollouts, including setup, training, and operational readiness
  • Manage in-store staff incentive programs to drive performance and engagement
  • Represent stores in the weekly trade meeting with the management team, sharing insights and feedback
  • Monitor foot traffic counters and collect commentary from store staff to report back to management
  • Ensure floor managers and in-store teams are aligned and working towards sales and margin targets
  • Deliver training on customer-led sales techniques and product knowledge
  • Provide gift registry training to ensure consistent service and expertise
  • Mentor floor managers and support team development
  • Work in-store two weekend days per month to stay connected with team dynamics and weekend trade tempo
  • Provide lunch break coverage and hands-on support during busy periods to both front-end retail and online customer service teams
  • Supervise in-store fulfilment of online orders, ensuring speed, accuracy, and customer satisfaction
  • Support the online customer service team with product queries, returns, and escalations
  • Foster close collaboration between the online customer service team and in-store front-end staff
  • Create shared processes and communication flows that enhance customer experience across both channels
  • Build and manage weekly rosters across stores, with labour ratios aligned to trade patterns
  • Adjust staffing plans for school holidays, peak periods, and team availability
  • Monitor and manage inventory levels across locations
  • Coordinate stock transfers, deliveries, and stock counts to maintain accuracy and availability
  • Oversee visual merchandising standards across stores, ensuring alignment with brand guidelines
  • Plan and execute seasonal displays and promotional setups to enhance customer engagement
Requirements:
  • Proven retail management and retail sales experience is essential.
  • Experience in multi-site retail operations, rostering, and/or inventory control would be an advantage.
  • Strong leadership and communication skills with a collaborative approach.
  • Passion for training and empowering teams to deliver exceptional customer service.
  • Basic MS Office skills – Word, Excel, PowerPoint.

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