Performance and Compliance Specialist

4 hours ago

Toowoomba, Queensland, Australia beBeePerformance Full time $80,000 - $100,000

**Job Title:** Performance and Compliance Specialist

**About the Role:

The Assessment Officer plays a crucial role in ensuring customer communications and case notes are of high professional standard. This is an exciting opportunity for a skilled professional to join our team and contribute to achieving excellent outcomes.

**Key Responsibilities:

  • Manage caseloads to achieve determined throughput measures, focusing on quality and timeliness.
  • Provide expert advice on industry regulation administered by regulatory bodies, supporting consumers, contractors, and stakeholders.
  • Represent the organization in promotional and educational activities, hearings before tribunals and courts as required, promoting positive relationships.
  • Contribute to the operations of regional service centers, providing face-to-face services to customers at the front counter, enhancing customer experience.

**Requirements:

  • Vision - Align work with organizational objectives, being proactive and helpful in interactions with customers and stakeholders, educating and raising awareness of key issues.
  • Results - Build strong relationships with customers, promote better understanding through clear and concise communication, fostering a culture of professionalism and compliance.
  • Accountability - Pursue excellence in performance indicators, display rigor in analysis of facts, maintaining a high standard of professionalism.

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