Service Designer Lead
1 week ago
About the Opportunity:
HiTech Group Australia Limited is seeking an experienced Lead Service Designer to create and develop a team of Australian Public Service (APS) service designers. The successful candidate will be responsible for building capability, knowledge, and expertise in human-centred design of services and the modernisation blueprint.
This is a great opportunity to work with one of Australia's leading Federal Government departments, creating simple, effective graphic designs for diagrams, presentations, and posters.
The successful Lead Service Designer will have experience in developing and designing prototypes using low-code/no-code systems, applying user-centred design theories, and leading and facilitating design and co-creation workshops.
Key Responsibilities:
- Support a newly formed Service Design Team by mentoring in the end-to-end process, from primary research to finding a vision, conceptual design, stakeholder buy-in, and product delivery.
- Provide service design support services across multiple projects and programs, mapping the current customer and staff experience to define the gap between the service being provided now and the way they wish to provide services into the future.
- Create visualisations of complex information to communicate ideas effectively.
About You:
We are looking for someone with a strong background in service design, who can lead and mentor a team of designers, and has experience working with stakeholders at all levels.
What We Offer:
- A highly skilled team to collaborate with.
- An opportunity to make a real impact on the development of public services.
- A competitive compensation package.
-
Lead Service Designer
1 week ago
Canberra, ACT, Australia HiTech Group Australia Limited Full timeReference #: JF/NL1050Title: Lead Service Designer - Major transformation program, adobe/photoshop/miro - FED GOVTCategory: ICTLocation: ACTWork Type: ContractRemuneration: $NegTerm: 12 monthsDescription:- Exciting opportunity within a Federal Government Department- 12 month contract + extensions- Rewarding hourly ratesOne of Australia's leading Federal...
-
Lead Service Designer
7 days ago
Canberra, ACT, Australia Remote Pty Full timeRemote is seeking a Lead Service Designer to manage the Assessment and Authorisations section service catalogue and to define and refine the reporting metrics (dashboards) associated with the Authorisation To Operate process. The Lead Service Designer will also review existing procedures to identify opportunities to streamline and enhance effectiveness of...
-
Service Design Lead
2 weeks ago
Canberra, ACT, Australia Vault Cloud Full timeVault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...
-
Digital Service Design Lead
1 week ago
Canberra, ACT, Australia Elysium Digital Full timeWe are seeking a seasoned Service Design Lead with expertise in User Research to drive the development of human-centred services at Elysium Digital.The ideal candidate will have a proven track record in delivering impactful design outcomes, leveraging insights from Discovery and Alpha user research to design seamless experiences.This role requires strong...
-
Service Designer Lead
7 days ago
Canberra, ACT, Australia Vertical Scope Group Full timeAbout Us:Vertical Scope Group are an award-winning, security cleared, ICT and cyber specialist providing end-to-end consulting, professional services and recruitment services nationally to Australian Government and industry.We offer exceptional consultants the opportunity to work on multiple government panels and global supply chains including the ICT...
-
Lead Service Designer
3 weeks ago
Canberra, ACT, Australia Kirra Services Full timeMust have (or have the ability to obtain) a Baseline Clearance.Location:Canberra (ACT).Hybrid within Canberra.As a member of the Design Services enabling team, you will collaborate with cross-functional delivery teams, including product owners, developers, and stakeholders, to ensure that our services are user-centric, efficient, and scalable.Key duties and...
-
Service Design Lead
6 days ago
Canberra, ACT, Australia Kirra Services Full timeRole OverviewWe are seeking a highly skilled Service Designer to join our human-centred design team. The ideal candidate will have experience working across services, teams and disciplines to advocate for business and government needs and inform decision making.The role involves supporting the planning, facilitation and analysis of user research activities,...
-
Lead Service Designer
1 week ago
Canberra, ACT, Australia NES Global Talent Full timeOur Government client is looking for a Service Designer who will direct and guide the research, prototype and testing of service designs.Job Duties and ResponsibilitiesManage the Assessment and Authorisations section service catalogue.Define and refine the reporting metrics (dashboards) associated with the Authorisation To Operate process.Monitor and report...
-
Senior Service Designer Lead
1 week ago
Canberra, ACT, Australia NES Global Talent Full timeService Design RoleWe are seeking a highly skilled Service Designer to join our team in the ACT region. As a key member of the team, you will be responsible for directing research, prototype, and testing activities to drive the development of effective service designs.Key Tasks:Direct research activities to inform service design decisions.Develop prototypes...
-
Service Designers
3 weeks ago
Canberra, ACT, Australia DFP Recruitment Full timeService Designers – APS6 & EL1APS6 $60.26 per hour + superEL1 $602.55 per day + super Canberra, Deakin12-month contractHybrid with Flexible Work ArrangementsWeekly PayThe Organisation:Our client is currently seeking multiple APS6 & EL1 Service Designers to join a team within a Federal Government Agency based in Deakin in the ACT.This Government body works...
-
Service Designers
5 days ago
Canberra, ACT, Australia DFP Recruitment Full timeService Designers – APS6 & EL1APS6 $60.26 per hour + superEL1 $602.55 per day + super Canberra, Deakin12-month contractHybrid with Flexible Work ArrangementsWeekly PayThe Organisation:Our client is currently seeking multiple APS6 & EL1 Service Designers to join a team within a Federal Government Agency based in Deakin in the ACT.This Government body works...
-
Service Designers
1 week ago
Canberra, ACT, Australia Pinpoint Talent Full timeWe are seeking two experienced Service Designers to join the Federal Government in an important Project. This role offers an exciting opportunity to contribute to the design of human-centred services and solutions that support aged care policies. If you have a strong background in service design, user research, and stakeholder engagement, we encourage you to...
-
Service Designer
1 week ago
Canberra, ACT, Australia Chandler Macleod Group Full timeCompetitive hourly and daily rates + superAbout the Client:Government agency tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking multiple Service Designers to join their busy team for a casual 12-month temporary assignment.About the RoleAs a Service Designer, you will be part...
-
Environmental Design Lead
4 days ago
Canberra, ACT, Australia ROC Consulting Group Full timeWe're seeking a Senior Water Engineer to join our team, bringing their expertise in design of WSUD assets and waterways, wetlands, and alternative water systems. As a member of our Integrated Water team, you'll combine your skills with those of other engineers to advise, design, and consult on diverse projects.About the TeamWe're a forward-thinking,...
-
Design Project Lead
2 days ago
Canberra, ACT, Australia Hindmarsh: SA Full timeAbout HindmarshWe deliver complex construction projects across Australia, leveraging our expertise and resources to achieve exceptional results.Our clients trust us to manage their projects with precision, attention to detail, and a commitment to excellence.The OpportunityWe're seeking a Design Project Lead to join our team in Canberra. In this role, you'll...
-
Service Design Strategist
1 week ago
Canberra, ACT, Australia Pinpoint Talent Full timeCompany OverviewPrecision Talent is a leading service design agency dedicated to crafting human-centred services and solutions that meet the evolving needs of aged care policies. Our expertise lies in designing end-to-end services informed by user research and discovery, ensuring seamless and effective experiences.Job DescriptionWe are seeking a talented...
-
Lead Service Designer
7 days ago
Canberra, ACT, Australia Remote Pty Full timeAbout the RoleAs the Lead Service Designer - Authorisation Process, you will be responsible for leading the development of our Assessment and Authorisations section service catalogue. This will involve working closely with internal and external stakeholders to define and refine the reporting metrics associated with the Authorisation To Operate process.Your...
-
Lead Interaction Designer
15 hours ago
Canberra, ACT, Australia Powerdata Group Consulting Full timeDigital Product Design RoleWe are seeking an accomplished Senior Interaction Designer User Researchers to join our Powerdata Group Consulting team. In this role, you will lead the design of digital products that are intuitive, engaging, and aligned with our company's vision.Your primary focus will be on creating user-centered solutions by collaborating...
-
Service Design Strategist
1 week ago
Canberra, ACT, Australia Kirra Services Full timeCompany OverviewKirra Services is a leading provider of innovative solutions for businesses looking to transform their services. We believe in harnessing the power of human-centered design to create exceptional experiences that drive growth and success.As a Service Design Strategist at Kirra Services, you will play a key role in shaping the future of our...
-
Service Designer
2 weeks ago
Canberra, ACT, Australia Vertical Scope Group Full timeJoin Vertical Scope Group's (VSG) Professional Services Division in Canberra as we are seeking a driven, highly skilled and competent TS PV cleared, Lead Service Designer to join our award-winning team in supporting our Defence and National Intelligence Community customers.About you:Previous experience with leading and directing the researchPrevious...