Service Designer Lead

1 week ago


Canberra, ACT, Australia HiTech Group Australia Limited Full time

About the Opportunity:

HiTech Group Australia Limited is seeking an experienced Lead Service Designer to create and develop a team of Australian Public Service (APS) service designers. The successful candidate will be responsible for building capability, knowledge, and expertise in human-centred design of services and the modernisation blueprint.

This is a great opportunity to work with one of Australia's leading Federal Government departments, creating simple, effective graphic designs for diagrams, presentations, and posters.

The successful Lead Service Designer will have experience in developing and designing prototypes using low-code/no-code systems, applying user-centred design theories, and leading and facilitating design and co-creation workshops.

Key Responsibilities:

  • Support a newly formed Service Design Team by mentoring in the end-to-end process, from primary research to finding a vision, conceptual design, stakeholder buy-in, and product delivery.
  • Provide service design support services across multiple projects and programs, mapping the current customer and staff experience to define the gap between the service being provided now and the way they wish to provide services into the future.
  • Create visualisations of complex information to communicate ideas effectively.

About You:

We are looking for someone with a strong background in service design, who can lead and mentor a team of designers, and has experience working with stakeholders at all levels.

What We Offer:

  • A highly skilled team to collaborate with.
  • An opportunity to make a real impact on the development of public services.
  • A competitive compensation package.


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