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Customer Journey Specialist

3 weeks ago

Brisbane, Queensland, Australia StudentUniverse Full time

We are looking for a Customer Journey Specialist to join our team at Flight Centre Travel Group. In this role, you will be responsible for designing and improving the customer journey across our digital platforms.

About the Role

You will work closely with cross-functional teams to identify areas for improvement and develop solutions that meet customer needs and business objectives.

  • Designing and improving the customer journey across digital platforms
  • Conducting user research activities including interviews, contextual inquiries, A/B testing, surveys, and metrics analysis
  • Collaborating with engineers to bring design solutions to life
Required Skills and Qualifications

To succeed in this role, you will need:

  • 4+ years experience as a UX/UI or Product Designer
  • Experience with Figma, Sketch, XD, or similar
  • Experience in both qualitative and quantitative research and analysis