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Customer Journey Designer

3 weeks ago


Brisbane, Queensland, Australia CHQ Quintiles Ent Mgmt Co Full time

We're looking for a seasoned Customer Journey Designer to help us shape the future of digital experiences at CHQ Quintiles Ent Mgmt Co. As a crucial member of our team, you'll contribute to the creation of holistic customer journeys that seamlessly integrate online and offline interactions.

Our company's success relies on passionate professionals who thrive in collaborative environments and strive for excellence in everything they do. We're committed to fostering an inclusive workplace where diverse perspectives and ideas flourish.

About the Job
  • You'll contribute to the definition and development of detailed customer journey designs, working closely with cross-functional teams to ensure alignment and cohesion.
  • With a user-centric approach, you'll conduct research activities, analyze data, and provide actionable insights to inform design decisions.
  • Your ability to champion experience design with organisational stakeholders will be vital in driving business outcomes and customer satisfaction.

Required Skills and Qualifications:

  • 3+ years of experience as a UX/UI or Product Designer
  • Strong understanding of design thinking principles and methodologies
  • Foundational knowledge of UI design and experience working with design systems
  • Experience in planning and conducting UX research, including user testing and analysis