Retail Operations Manager

2 days ago

Melbourne, Victoria, Australia beBeeCentre Full time $120,000 - $140,000
Job Title

Lead and motivate a multi-disciplinary team to manage the daily operations and presentation of the asset in a manner that delivers outstanding returns and optimised value.

As Centre Manager, you will ensure the highest standards are consistently maintained and deliver exceptionally memorable and rewarding experiences to our retailers, operators, customers, guests and communities.

  • Ensure the customer and guest experience is encompassed in all aspects of the role and the asset's offerings.
  • Establish and maintain the asset's Stakeholder Communications Management Plan and deliver the asset's Community Charter.
  • Implement the Asset Plan and prepare the Business Plan while understanding the asset lifecycle, ensuring all activities on site, and the team's performance, contribute to meeting the objectives of these plans.
  • Build collaborative relationships with retailers/operators, local community groups and authorities, and customers/guests, and attend meetings as required.
  • Ensure the team presents the asset to the public in its optimal condition and maintains a presence out on the floor.
  • Ensure both retailers/operators and the asset meet all obligations stipulated under each lease, and proactively manage retailer/operator trading performance and arrears in accordance with KPIs.
  • Oversee 100% accuracy of the Tenancy Schedule.
  • Manage the asset's Income and Expenditure, Capital Expenditure and Marketing budgets.
  • Ensure dynamic curation and marketing initiatives deliver increased sales and traffic, working with retailers/operators where necessary on identified objectives and issues.
  • Ensure facilities management manages plant and equipment in line with legislative requirements, and the asset to the highest standard of repair, maintenance, presentation and cleanliness.
  • Ensure the asset's capital projects are completed on time and within budget, with longer term plans in place.
  • Work collaboratively with the Leasing team to create the desired retail mix at the asset and contribute to the Strategic Leasing Plan and its delivery.
  • Oversee current tenancy fit outs to ensure they are completed on time, consistently and within budget, and be across any issues raised by the Tenancy Coordination team.
  • Work collaboratively with national teams to deliver Retail divisional initiatives and contribute to the implementation of the Retail strategy.
  • Proactively engage with industry bodies and stay across emerging retail industry concepts and trends.
Key Responsibilities
  • Develop and implement business plans aligned with company goals.
  • Build strong relationships with stakeholders to achieve business objectives.
  • Monitor and improve operational efficiency to drive business growth.
  • Manage budgets and resources effectively to achieve financial targets.
  • Drive innovation and improvement through effective problem-solving and collaboration.

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