Office Operations Director

The Role:

• Job Description
• Manage daily office activities and oversee operations across multiple campuses to ensure efficient workflow and timely task completion.
• Supervise administrative staff, including receptionists, enrolment officers, and support teams, to maintain consistent service standards across campuses.
• Oversee student records, enrolment data, attendance registers, and assessment submissions within the Student Management System (SMS).
• Coordinate procurement, inventory management, and maintenance of office equipment and educational resources to support campus operations.
• Serve as a primary point of contact for student enquiries regarding administrative processes, course enrolments, and general campus operations.
• Support trainers and assessors with administrative coordination, including timetabling, room bookings, and resource allocation.
• Assist with staff recruitment, onboarding, induction, and ongoing professional development to build a high-performing administrative team.
• Facilitate communication and coordination between academic staff, management, and students to ensure smooth operational flow.
• Assist in preparing and managing office budgets, monitoring expenditures, and ensuring cost-effective use of resources.
• Process invoices, payments, and coordinate billing and fee collection processes according to student enrolment data and organisational financial policies.
• Liaise with finance personnel to ensure accurate financial recordkeeping and compliance with funding and regulatory requirements.
• Draft, review, and distribute official correspondence, reports, meeting minutes, policy documents, and administrative records for internal and external stakeholders.
• Maintain and regularly update administrative policies and procedures, recommending improvements to increase office efficiency and consistency.
• Provide operational and strategic reports to senior management, assisting in organisational planning and continuous improvement initiatives.
• Organise and coordinate internal meetings, training workshops, professional development sessions, and staff capability building activities across campuses.
• Manage internal communication channels, including emails, newsletters, and staff announcements, to ensure timely and effective information dissemination.
• Develop and maintain positive relationships with external stakeholders, such as education agents, service providers, and industry partners.
• Develop and implement strategic operational plans that align campus activities with the organisation's overall business goals.
• Lead cross-campus collaboration, setting performance benchmarks and KPIs to monitor operational effectiveness.
• Champion continuous improvement and digital transformation projects, including upgrades to Student Management Systems (SMS) and CRM platforms, to optimise data management and service delivery.
• Identify operational risks across all campuses and implement mitigation strategies to minimise impact on student experience and business operations.
• Develop and test contingency and business continuity plans to ensure ongoing operations during emergencies or disruptions.

Required Skills and Qualifications:

• A relevant Bachelor degree attained from a reputable university in an area related to Business administration.
• At least 4 years of relevant working experience in a similar role as an administrative manager.
• At least 4 years of relevant working experience managing a team of administrative personnel.
• At least 4 years of proven experience in administration, office management, and operations support.
• At least 4 years of experience in multi-site operations management, overseeing daily administrative, academic, and support functions across multiple campuses.
• At least 4 years of experience in strategic operational planning, including developing KPIs and monitoring cross-campus performance.
• At least 4 years of experience in implementing and optimising enterprise systems such as Student Management Systems (SMS) and CRM platforms.
• At least 4 years of experience in operational risk management, including developing mitigation strategies, business continuity plans, and contingency procedures for multi-campus operations.
• Must have set up office administrative systems in a commercial setting before.
• Must have experience with MYOB software.
• Knowledge of administrative responsibilities, systems, and procedures.
• Demonstrated proficiency in computer word processing, spreadsheet, and database applications (MS Excel and MS Outlook, in particular).
• Attention to detail and problem-solving skills.
• Strong organisational and planning skills in a fast-paced environment.
• Demonstrated initiative and commitment to continuous improvement with a focus on business and its people.

Benefits:

This is an excellent opportunity to join a dynamic team and contribute to the success of the organisation. As an Administrative Manager, you will be responsible for providing exceptional support to our students, staff, and external stakeholders. You will have the opportunity to work collaboratively with a talented team, develop your skills and expertise, and contribute to the growth and development of the organisation.

Others:

We are an equal opportunities employer and welcome applications from diverse candidates. We offer a competitive salary package, generous leave entitlements, and a range of benefits. If you are a motivated and experienced Administrative Manager looking for a new challenge, please submit your application.