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Administrative Assistant

2 months ago

Coffs Harbour, New South Wales, Australia MA MISSION AUSTRALIA Full time
About the Role

The Administration Officer plays a vital role in ensuring the smooth operation of the Coffs Harbour Mission Australia Centre (MAC). Reporting to the Centre Coordinator, this position handles a variety of front-of-house and administrative tasks, providing a warm and inviting atmosphere for visitors and managing office duties essential for the efficient running of the centre.

Key Responsibilities
  • Provide exceptional customer service, ensuring all visitors are warmly welcomed and assisted with inquiries and appointments.
  • Manage office supplies, ensuring stationery and kitchen orders are completed and site assets are maintained.
  • Offer administrative assistance to staff using MA systems and government platforms.
  • Treat all service participants with professionalism and respect, using a trauma-informed approach to de-escalate potential incidents.
  • Maintain a clean, safe, and welcoming environment in the foyer and public areas.
Requirements for Success
  • Demonstrated experience in an administrative role, including general office administration, reception, and diary management.
  • Relevant qualifications (e.g., Certificate in Business Administration) are highly regarded.
  • Strong customer service skills with a person-centered approach when interacting with diverse stakeholders.
  • Awareness of culturally appropriate communication to foster safety and trust with Aboriginal and Torres Strait Islander staff and clients.
  • Strong written and verbal communication skills, with the ability to present information clearly and professionally.
  • Excellent organizational and time management abilities.
  • Strong attention to detail.
  • High level of computer literacy, including proficiency in Microsoft Office.
  • Positive team player who seeks to improve work practices and processes.
About Mission Australia

Mission Australia is a not-for-profit organization dedicated to helping Australians in need. We provide a range of services, including housing, employment, and community programs, to support individuals and families facing significant challenges.

Our Culture

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment, where everyone feels valued and supported.

Benefits
  • Not-for-profit salary packaging, reducing your tax.
  • Free external, confidential counselling and access to chaplaincy support.
  • Volunteering opportunities.
  • Extra leave available, including an additional public holiday and the opportunity to purchase further annual leave.