Customer Service Expert
2 weeks ago
About Us
As a leading premium retailer, Glue Store is part of the Accent Portfolio of brands, dedicated to delivering on-trend clothing, shoes, and accessories from a curated selection of global street, fashion, and sports culture brands.
Key Responsibilities:
- Customer Service
- Deliver exceptional customer experiences, ensuring our customers feel valued and supported.
- Take a proactive approach to selling, building strong relationships with customers, and providing personalized recommendations.
- Assist customers with queries, process sales, returns, and gift vouchers, ensuring seamless transactions.
- Escalate customer complaints to management, resolving issues promptly and fairly.
- Team Work
- Work collaboratively with the team to achieve sales targets and drive business results.
- Contribute to a positive and inclusive store environment, fostering open communication and respect among team members.
- Embody the Glue Store values, demonstrating a commitment to excellence, teamwork, and customer satisfaction.
Requirements:
- Demonstrate a passion for delivering memorable customer experiences.
- Excel in a fast-paced retail environment, meeting sales targets and deadlines.
- Embody a positive attitude, with a strong work ethic and willingness to learn and grow.
- Value teamwork and collaboration, working effectively with colleagues to achieve shared goals.
- Previous retail experience is highly regarded, with a proven track record of success in sales and customer service.
At Glue Store, we offer:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to work with a diverse range of brands and products.
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