Customer Service Expert

2 weeks ago


Melton, Australia GLUE STORE Full time

About Us


As a leading premium retailer, Glue Store is part of the Accent Portfolio of brands, dedicated to delivering on-trend clothing, shoes, and accessories from a curated selection of global street, fashion, and sports culture brands.



Key Responsibilities:



  • Customer Service

    • Deliver exceptional customer experiences, ensuring our customers feel valued and supported.
    • Take a proactive approach to selling, building strong relationships with customers, and providing personalized recommendations.
    • Assist customers with queries, process sales, returns, and gift vouchers, ensuring seamless transactions.
    • Escalate customer complaints to management, resolving issues promptly and fairly.

  • Team Work

    • Work collaboratively with the team to achieve sales targets and drive business results.
    • Contribute to a positive and inclusive store environment, fostering open communication and respect among team members.
    • Embody the Glue Store values, demonstrating a commitment to excellence, teamwork, and customer satisfaction.

Requirements:



  • Demonstrate a passion for delivering memorable customer experiences.
  • Excel in a fast-paced retail environment, meeting sales targets and deadlines.
  • Embody a positive attitude, with a strong work ethic and willingness to learn and grow.
  • Value teamwork and collaboration, working effectively with colleagues to achieve shared goals.
  • Previous retail experience is highly regarded, with a proven track record of success in sales and customer service.

At Glue Store, we offer:



  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a diverse range of brands and products.

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