Branch Operations Manager
4 days ago
This role is responsible for leading and managing the day-to-day operations of a community bank branch. The successful candidate will have experience in retail banking, personal and residential lending, and customer service.
The ideal candidate will be a natural people leader with strong communication skills, able to build relationships and rapport with customers and team members quickly. They will also have a high level of understanding of lending products, policies, and regulations.
Main Responsibilities:
- Coaching and developing the team to achieve performance goals
- Leading and streamlining day-to-day branch operations to ensure timely and precise completion of all operational and risk tasks
- Building strong connections with the community, key internal stakeholders, and the branch team to deliver on growth targets and provide exceptional customer experiences
Requirements:
- Retail banking experience
- Experience in personal and residential lending
- Extensive experience in customer service or sales
- Strong communication skills to deliver clear branch expectations
- Natural people leadership capabilities and a desire to mentor and develop staff
- High level of understanding of lending products, policies, and regulations
Benefits:
- A range of health and wellbeing support options
- Access to training and development opportunities through BEN U
About Us:
We believe in building strong connections with our communities and providing exceptional customer experiences. Our team is passionate about making a positive impact and delivering results-driven outcomes.
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