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Service Operations Manager

2 months ago

Bundaberg city centre, Queensland, Australia AUTOrecruit Full time

Job Summary:

We are seeking an experienced Service Manager to lead our multi-franchised dealership in Bundaberg. As a key member of our team, you will be responsible for overseeing the daily operations of our service department, ensuring exceptional customer satisfaction and driving business growth.

Key Responsibilities:

  • Manage and coordinate the service department's daily activities, including scheduling, inventory management, and staff supervision.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with the sales and parts departments to ensure seamless customer experiences.
  • Monitor and analyze key performance indicators (KPIs) to optimize service department efficiency and profitability.
  • Lead and motivate a high-performing team, providing coaching, training, and development opportunities.

Requirements:

  • Proven experience as a Service Manager or equivalent role in the automotive industry.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Ability to analyze data and make informed decisions to drive business growth.
  • Knowledge of industry best practices and regulatory requirements.

What We Offer:

  • A competitive remuneration package, including a negotiable salary and benefits.
  • Ongoing training and development opportunities to support your career growth.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.