Guest Service Manager
3 weeks ago
At NRMA Parks & Resorts, we're seeking a highly skilled Guest Service Manager to join our team. As a key member of our resort department, you'll be responsible for ensuring the highest standards of presentation and service delivery throughout all resort departments.
Key Responsibilities:- Ensure all administrative and front office duties are carried out with the highest standards of efficiency and professionalism.
- Evaluate guest satisfaction levels and monitor trends to drive continuous improvement.
- Welcoming and checking-in guests with a focus on delivering exceptional customer experiences.
- Assisting guests with special requests and providing general information and support.
- Supporting the Assistant Manager in driving a positive and inspiring work culture.
- Minimum 2 years' experience in a similar position in a hotel or park environment.
- Relevant hotel or park experience within the front office environment, including areas of reception, switchboard, and reservations.
- Previous experience with front office computer and reservations systems is desirable.
- Outstanding guest service skills, with a focus on adaptability and a willingness to go the extra mile.
- An understanding of rostering systems to meet operational needs.
- Progressive flexibility, leave, and well-being benefits to balance all of life's priorities.
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership, including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more.
- Market-leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements.
- Discounts on all NRMA insurance products, including car, home, and travel.
- Opportunities for career growth and progression within the NRMA Group.
At NRMA Parks & Resorts, we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued, and connected. We're proud of our achievements, including being recognized as an Employer of Choice for Gender Equality and a Family Inclusive Workplace.
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