Freight Forwarding Key Account Manager
4 weeks ago
Job Title: Freight Forwarding Key Account Manager
About the Role:
We are seeking a highly skilled Freight Forwarding Key Account Manager to join our team at PATH4 Group. As a Key Account Manager, you will be responsible for managing our most valuable clients and driving business growth through strategic partnerships.
Key Responsibilities:
- Oversee and ensure alignment with customer KPIs, proactively identifying and capitalizing on opportunities to drive profitability and strategic growth.
- Lead the customer onboarding process by coordinating with internal teams and external stakeholders, ensuring all key aspects are covered in meetings.
- Manage rate requests effectively and oversee the accuracy and consistency of daily client reports, ensuring they meet customer expectations and business objectives.
- Present detailed KPI analysis and reporting packs to customers, conducting quarterly business reviews to maintain transparency and performance alignment.
- Build strong working relationships with internal teams to ensure seamless communication and collaboration.
- Provide customers with system training and updates, ensuring they stay informed on any changes or enhancements.
- Coordinate with origin offices to maintain adherence to operational procedures and standards.
- Address and resolve invoice disputes and queries within agreed timelines, ensuring compliance with company policies.
Requirements:
- Proven experience in Freight Forwarding Key Account Management position
- Sound understanding of market trends and ability to provide practical solutions for your customers
- Exceptional communication skills with both external and internal stakeholders
- Positive career-minded individual who works well in a team environment
- Full Australian Working Rights
What We Offer:
- Attractive and commensurate salary
- WFH 2 days per week
- Internal wellness program
- Company bonus program
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