Freight Forwarding Key Account Manager

4 weeks ago


Melbourne, Victoria, Australia PATH4 Group Full time

Job Title: Freight Forwarding Key Account Manager

About the Role:

We are seeking a highly skilled Freight Forwarding Key Account Manager to join our team at PATH4 Group. As a Key Account Manager, you will be responsible for managing our most valuable clients and driving business growth through strategic partnerships.

Key Responsibilities:

  • Oversee and ensure alignment with customer KPIs, proactively identifying and capitalizing on opportunities to drive profitability and strategic growth.
  • Lead the customer onboarding process by coordinating with internal teams and external stakeholders, ensuring all key aspects are covered in meetings.
  • Manage rate requests effectively and oversee the accuracy and consistency of daily client reports, ensuring they meet customer expectations and business objectives.
  • Present detailed KPI analysis and reporting packs to customers, conducting quarterly business reviews to maintain transparency and performance alignment.
  • Build strong working relationships with internal teams to ensure seamless communication and collaboration.
  • Provide customers with system training and updates, ensuring they stay informed on any changes or enhancements.
  • Coordinate with origin offices to maintain adherence to operational procedures and standards.
  • Address and resolve invoice disputes and queries within agreed timelines, ensuring compliance with company policies.

Requirements:

  • Proven experience in Freight Forwarding Key Account Management position
  • Sound understanding of market trends and ability to provide practical solutions for your customers
  • Exceptional communication skills with both external and internal stakeholders
  • Positive career-minded individual who works well in a team environment
  • Full Australian Working Rights

What We Offer:

  • Attractive and commensurate salary
  • WFH 2 days per week
  • Internal wellness program
  • Company bonus program


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