Retail Management Team Lead Position

2 days ago


Geelong, Victoria, Australia Myer Pty Ltd Full time
About the Company

At Myer, we believe that every individual deserves a workplace that is more than just a job. We are committed to creating a culture that is inclusive, diverse, and respectful.

Our leadership team is passionate about empowering our team members to reach their full potential. We provide ongoing training and development opportunities to ensure that everyone has the skills and knowledge they need to succeed.

Job Summary

The Customer Service Manager position at Myer is an exciting opportunity for experienced retail leaders to join our dynamic leadership team. As a key member of our team, you will be responsible for driving customer satisfaction and financial performance.

This role requires strong people leadership skills, with a 'hands-on' approach to managing daily department activities and team management. You will be responsible for championing Myer strategy, optimising team productivity, and driving a high-performance culture through role modelling, communication, feedback, and recognition.

Responsibilities
  1. Lead teams to success by ensuring superior customer service and driving profitable results.
  2. Manage daily department activities and team management, including performance monitoring and feedback.
  3. Champion Myer strategy, optimising team productivity, and driving a high-performance culture.
  4. Develop and implement effective performance management strategies.
  5. Drive a customer-focused culture through role modelling, communication, feedback, and recognition.
Requirements
  • Previous experience as a Retail Manager or similar role.
  • Proven track record of leading teams to achieve targets and monitor KPIs.
  • Demonstrated ability to develop and implement effective performance management strategies.
  • Strong customer focus with excellent customer service skills.
  • Strong retail, financial, and business acumen.
  • Excellent time management skills with the ability to prioritise and achieve within timelines.


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