SMB Account Manager
1 week ago
This key position plays a pivotal part in our customer onboarding and engagement process. We seek a highly motivated individual to warmly welcome and onboard new customers, foster meaningful relationships through nurturing conversations, and ensure seamless adoption of our platform.
About the PositionWe offer a dynamic and fast-paced work environment where you'll be responsible for:
- Comprehensive onboarding of our SMB clients through inbound/outbound calls, utilizing a checklist to guarantee their setup for success
- Engagement & nurturing of customers via diverse campaign strategies
- Strategic management, tracking, and measurement of tradies campaigns
- Education of tradies on optimal practices for ROI enhancement
- Provision of recommendations to ensure tradies are well-positioned
Key Qualifications
- Experience in phone-based roles making inbound/outbound calls, preferably in sales environments
- Solution-based selling experience is desired but not essential
- Proven track record against sales or similar KPIs
- Thrives in dynamic, fast-paced environments
Why Choose Us
We're an Australian-owned company with a supportive team culture, opportunities for growth and development, and a comprehensive employee benefits package. Our purpose is to transform the trade industry, creating better lives for everyone.
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