Claims Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeClaims Full time $80,000 - $120,000
Strata Claims Professional

Crawford & Company is seeking a highly skilled and motivated individual to join our team as a Strata Claims Professional. As a key member of our strata claims team, you will be responsible for managing a portfolio of strata claims and providing support and advice to policyholders during the claims process.

We value our people and hire for attitude and train for skill. Our supportive and positive work environment allows our team members to develop their skills and expertise to thrive in their role. We are seeking someone who can add to our great culture and demonstrate the qualities of drive, integrity, and a growth mindset.

About This Opportunity

This role will involve end-to-end management of strata claims and require strong stakeholder engagement. You will be comfortable communicating with stakeholders and providing updates and outcomes. Whilst experience in insurance/strata claims management is preferred, we are open to hearing from customer service/retail/call-centre superstars who are open to learning the fundamentals of insurance.

Key Requirements
  • Exceptional customer service skills
  • High attention to detail, organised and highly skilled in prioritising
  • Excellent verbal and written communication skills
  • Previous experience in strata claims/general insurance environment (desirable)
  • Thorough knowledge of insurance terminology, practices and conditions (desirable)
Key Responsibilities
  • Manage a portfolio of strata claims
  • Providing support and advice to policyholders during the claims process
  • Examine claim forms, policies and endorsements, client instructions and other records to determine coverage
  • Investigate claims by conducting office-based analysis of physical damage details, interviewing claimants and comparing claim information with evidence
  • Set loss reserves and update when changes in circumstances become apparent
  • Prepare reports by collecting and summarizing information required
  • Settle claims after determining the insurance carrier's liability
About Crawford

Crawford is the world's largest publicly listed claims management company operating in over 70 countries. We offer services across the entire claim lifecycle, from 'first notification of loss' through to litigation: Loss adjusting, Third party administration, Forensic accounting including business interruption expertise, Cyber response, Managed repair services, Quantity surveying, forensic engineering & building consultancy. We are committed to being an inclusive workplace that employs and retains the best and most diverse talent.

We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity. To be eligible to apply, you must have Australian or New Zealand working rights.

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