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Group Allotments Portfolio Manager
2 months ago
About the Role
We are seeking a dynamic and adaptable Group Allotments Manager to be based in Melbourne to manage our Group Allotments portfolio.
Key Responsibilities
- Collaborate with global sales teams, with a primary focus on Australia and New Zealand, to identify, book, and materialise Scheduled Groups opportunities.
- Ensure, in coordination with senior leadership, that our Group Allocation offering meets market and business needs.
- Manage and update Group Allocation marketing collateral to accurately represent our offerings and support sales efforts.
- Conduct regular market intelligence to keep our Group Allocation competitive.
- Respond to enquiries on Seat in Coach Group with timely and accurate quotes.
- Provide high levels of service, communication, and quick turnaround on quotes to convert to sales.
- Assist Sales Managers in hosting webinars with agents to promote and sell Group Allocations.
- Prospect 'Direct' Group Allocation opportunities through clubs, retirement villages, Probus, and similar groups.
- Prepare accurate invoices for accounting purposes and monitor payments.
- Ensure follow-up actions and deadlines are met.
- Develop and maintain strong relationships with agents and suppliers.
- Adhere to departmental guidelines related to customer service standards.
- Complete all associated administrative tasks.
- Record all revenue-generating activities in Salesforce accurately and timely.
- Report sales activities and issues weekly and monthly to the General Manager of Sales and Revenue.
- Work towards and achieve set targets and KPIs.
About You
We are looking for an experienced and polished sales professional who consistently delivers results. The ideal candidate will possess:
- Proven experience in a sales-driven role with a successful track record.
- Understanding of strategy and implementation of sales and marketing plans.
- Adaptable communication and work style to meet changing stakeholder needs.
- Commitment to continuous process improvement through feedback and analysis.
- Strong administrative, analytical, and organizational skills, with the ability to manage intense workloads and shifting priorities.
- A strong customer service ethic and attention to detail.
- The ability to work effectively both in teams and independently, communicating at all organizational levels.
- Experience in constructing, booking, and executing complex travel itineraries.
- Previous experience in the Travel and Tourism industry.
Benefits
- Generous domestic and international travel discounts for you, your family, and friends.
- Career development and growth opportunities with supported training to enhance your skill set.
- Flexible work options with some interstate travel to maintain and source new group business.
- Two team engagement days per year for quality time with your team.
- Two days of paid leave per year for volunteer opportunities of your choice.
- Twelve weeks of paid parental leave for eligible employees.
