Front Office Representative

2 days ago


Australia beBeeCustomerService Full time $60,000 - $90,000
Front Office Representative

Create a positive patient experience from check-in to checkout by delivering exceptional customer service and ensuring smooth front office operations.

  • Provide prompt greetings, answer incoming calls, gather information, and resolve callers' needs with empathy and efficiency.
  • Guide patients through the registration process, verify insurance details, and collect payments accurately.
  • Manage patient queuing processes to minimize waiting times and ensure an efficient visit for all patients and their families.
  • Collect feedback from patients to continuously improve services.
  • Record charges and payments accurately, support patient billing, and prepare daily deposit and reconciliation logs.
Requirements
  • High school diploma or equivalent required.
  • Excellent organizational and interpersonal communication skills are essential.
  • Ability to remain calm and supportive in busy or stressful situations is critical.
  • Two years of experience in a medical front office or customer service setting is preferred.
  • BLS certification is required.
Benefits
  • Competitive pay with a monthly incentive plan.
  • Generous paid vacation and sick time.
  • Medical, dental, vision, and wellness benefits.
  • 401(k) with company match.


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