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Customer Journey Director

1 week ago

Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited Full time
About Us

Suncorp Bank is a leading financial institution in Australia and New Zealand, operating as part of the ANZ Group. We pride ourselves on creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.

We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.


Job Responsibilities

As a Product Owner - Website Optimisation, your primary responsibilities will include:

  • Developing a deep understanding of customer needs to ensure customer-centric delivery.
  • Driving digital targets and enhancing website conversion rates.
  • Analysing the full customer journey using data and research to identify pain points and opportunities.
  • Prioritizing, scoping, and scheduling digital projects and features effectively.
  • Collaborating with Product, Compliance, and Legal teams to maintain up-to-date digital content and manage risks appropriately.

What We Offer

We offer a range of benefits and support resources to help you create a healthy work-life balance, including flexible work arrangements and remote work options. As part of Suncorp Bank, you'll have access to exceptional growth opportunities across the ANZ Group, operating in almost 30 markets worldwide.