Technical Business Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeSuccess Full time $120,000 - $160,000
Customer Success Expert

Join a dynamic team dedicated to delivering exceptional customer experiences.

As a Customer Success Expert, you will play a key role in ensuring our clients' technical success and achieving their business goals.

Key responsibilities include:

  • Collaborating with customers to understand their technical environment and requirements
  • Providing expert technical guidance and support to drive client success
  • Managing customer-specific technical design queries and troubleshooting issues

Required skills and qualifications:

  • 4+ years of experience in technical solution delivery and customer-facing IT services
  • Strong understanding of networking fundamentals, TCP/IP, routing, switching, VLANs, DNS, DHCP, NAT
  • Familiarity with BGP, OSPF, EIGRP, MPLS, QoS, latency, jitter, and SLAs
  • Cisco Technologies and Wi-Fi standards expertise
  • ITIL Practices and Service Management knowledge

Benefits:

  • Flexible work arrangements, including remote work options
  • Employee Wellbeing program for mental health and wellness support
  • Professional development opportunities through Coursera
  • Competitive benefits package

We value diversity and inclusivity in the workplace. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

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