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Customer Service Ambassador

2 weeks ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $40,000 - $64,000

As a Food and Beverage Attendant, you play a crucial role in delivering exceptional customer service and ensuring our guests have an unforgettable experience.

You will be responsible for taking orders, serving food and beverages, and maintaining a welcoming atmosphere whether it is at the bar, in the restaurant, room service, conferencing and/or events.

  • Greet and seat guests warmly, assist with seating arrangements, and provide them with menus.
  • Describe menu items knowledgeably, answer questions, and take orders accurately, noting any special requests or dietary restrictions.
  • Deliver food and drinks promptly and ensure they are presented according to standard.
  • Check on guests regularly to ensure they have everything they need and address any concerns.
  • Maintain cleanliness by keeping the area clean and well-organised, including clearing tables, resetting, and restocking.
  • Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.
  • Present bills to guests, process payments accurately.
  • Suggest additional menu items, specials, or beverages to enhance the guests' experience.
  • Address special requests and accommodate guests' needs to the best of your ability.
  • Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment. Adhere to health and safety regulations.

This role requires flexibility in work schedule, including evenings, weekends, and holidays.

The ideal candidate will have previous experience in a similar role and proven knowledge of food and beverage items, including wine and cocktails. Must be able to stand for extended periods and lift heavy items.

About this RoleKey Responsibilities

Taking Orders: Greet guests warmly, provide menus, and take orders accurately.

Serving Food and Beverages: Deliver food and drinks promptly and ensure they are presented according to standard.

Maintaining Cleanliness: Keep the area clean and well-organised, including clearing tables, resetting, and restocking.

Providing Excellent Service: Check on guests regularly, address concerns, and suggest additional menu items or beverages to enhance their experience.

Meeting Safety Standards: Follow safety and hygiene protocols, including proper handling of food and beverages, and maintain a clean and safe work environment.

Requirements

Previous Experience: Previous experience in a similar role.

Knowledge and Skills: Proven knowledge of food and beverage items, including wine and cocktails.

Physical Demands: Ability to stand for extended periods and lift heavy items.

What We Offer

A flexible work schedule, including evenings, weekends, and holidays.