Retail Training Manager

3 weeks ago

Melbourne, Victoria, Australia Inchcape Full time

About the Role

We are seeking a dynamic Retail Training Manager to join our team and play a crucial role in shaping the skills and knowledge of our retail workforce. This role will design, implement, and oversee training programs that empower our employees to deliver top-notch service, drive sales, and maintain our company's reputation for excellence.

Reporting to the Franchise Director, your key responsibilities will include, but are not limited to, the following:

  • Learning and Development: Partner with business leaders to understand challenges and address capability gaps through innovative learning solutions. Design, develop, and deliver a range of integrated learning interventions that drive customer centricity and improve soft skills.
  • Facilitation & Partnerships: Facilitate high-quality training and work with external partners to enhance learning offerings. Collaborate with HR to improve leadership capabilities.
  • Relationship Building: Develop strong relationships with key stakeholders to understand their needs and collaborate on best practices for learning and development.

Why Work with Us?

At Inchcape, we offer a range of benefits to our employees in recognition of their contribution to our success. Some of these benefits include:

  • A flexible work policy that supports work-life balance.
  • Ongoing training and development opportunities to support your career growth.
  • Career and development opportunities to drive your destiny with Inchcape.
  • A supportive team environment that fosters a positive and inclusive culture.
  • Additional days off, including an annual Wellbeing Leave Day and annual Volunteering Leave Day.
  • Access to our employee benefits program, including company car rental and discounts on vehicle purchases.

About You

The successful applicant will have the following attributes:

  • Experience in a similar role.
  • A full driver's license.
  • Facilitation of learning experiences across a wide range of learning platforms.
  • Experience in e-learning course creation with Articulate360.
  • Hands-on knowledge of authoring technologies, Intranet design tools, and multimedia applications.
  • Demonstrated experience in the creation and delivery of learning programs, including instructional design.
  • Experience in analyzing business problems and working with key stakeholders to develop solutions.
  • Relevant tertiary qualifications in Human Resources, Education, or a related discipline.
  • Certificate IV in Training and Assessment.

Inclusion and Diversity

At Inchcape, we believe that the true power of diversity cannot be realized without an inclusive culture. We are committed to creating an inclusive and diverse workplace where everyone feels they can belong, be themselves, and succeed. We actively encourage applicants from all identities, backgrounds, and experiences to apply.

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