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Service Desk Officer

1 week ago


Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time

Role Overview

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This role is responsible for providing assistance, information, and support to customers to solve reported issues and process service requests in order to support client service delivery by Legal Aid NSW staff and external practitioners.

The successful candidate will have similar experience working in a Service Desk environment and have knowledge of service management software to log, specialized industry software, manage and prioritize their workload.

They will be highly motivated, experienced individuals who are able to provide Legal Aid specific application support and have the motivation and drive to succeed, are professional, calm under pressure, resilient in the face of challenges, and someone who is happy, excited, and passionate about what they do.