Service Desk Officer, Level 2

4 weeks ago

Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time

Select how often (in days) to receive an alert: Create Alert

12-month opportunity until February 2026

Temporary Full-Time

Flexible/hybrid work options available

About us

Legal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law, and everyday civil law legal issues. We give legal advice, help at court, and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

About the role

Provide assistance, information, and support to customers to solve reported issues and process service requests in order to support client service delivery by Legal Aid NSW staff and external practitioners. Actions calls escalated by the Service Desk Officer 1st Level and resolves or liaises with 3rd level support providers as required.

About you

We are looking for a highly motivated, experienced individual to provide Legal Aid specific application support. You will have similar experience working in a Service Desk environment and have knowledge of service management software to log, specialized industry software, manage and prioritize your workload.

This position is ideal for a friendly, bright personality with exemplary Service Desk experience and desktop skills. You have the motivation and drive to succeed, are professional, calm under pressure, resilient in the face of challenges, and someone who is happy, excited, and passionate about what they do and want the opportunity for further challenges.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

Why you should join Legal Aid NSW

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected, and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, culturally diverse people, and other diverse communities.

We acknowledge, support, and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you'd like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.

Other benefits of working with us

You will have access to training, development, and mentoring opportunities.

We are an accredited Flex Ready certified employer and are recognized as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

The essential requirements for this role

You must:

  1. be willing to do a Criminal Record Check
  2. hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply

You MUST submit your application online. Your application must include:

  1. your resume (no more than 5 pages)
  2. cover letter (no more than 2 pages). In your cover letter, please address the 2x target questions and outline how you meet the key accountabilities of the role.
Targeted Questions
  1. Describe a time when you have been involved in developing and maintaining knowledge of business systems and processes that supported client service delivery?
  2. Provide an example when you had to solve multiple reported issues and process service requests, how were you able to balance competing demands to support customers in line with Service Level Agreements?

Make sure your application is complete, and you have answered all questions before you submit it.

Do you need help to apply?

It's important to properly prepare before you apply for a role. Here is some other information to help you:

If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

CLOSING DATE: Wednesday, 12 February 2025, 11.59pm
#J-18808-Ljbffr

  • Service Desk Officer, Level 2

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time

    Select how often (in days) to receive an alert: Create Alert12-month opportunity until February 2026Temporary Full-TimeFlexible/hybrid work options availableAbout usLegal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law, and everyday civil law legal issues. We give legal advice, help at court, and...

  • Level 1 Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Sigma Resourcing Pty Ltd Full time

    Join Our Client's Team as a Level 1 Service Desk AnalystWe are supporting a highly regarded tech firm as they seek a Level 1 Service Desk Analyst to join their dynamic team in Sydney's southern suburbs. This is a great opportunity for a L1 or junior Level 2 Technical Support Engineer, who lives and breathes customer service and who wants to support clients...

  • Level 1 Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Sigma Resourcing Pty Ltd Full time

    Join Our Client's Team as a Level 1 Service Desk AnalystWe are supporting a highly regarded tech firm as they seek a Level 1 Service Desk Analyst to join their dynamic team in Sydney's southern suburbs. This is a great opportunity for a L1 or junior Level 2 Technical Support Engineer, who lives and breathes customer service and who wants to support clients...

  • Level 1 Service Desk Analyst

    1 day ago

    Sydney, New South Wales, Australia Sigma Resourcing Pty Ltd Full time

    Join Our Client's Team as a Level 1 Service Desk AnalystWe are supporting a highly regarded tech firm as they seek a Level 1 Service Desk Analyst to join their dynamic team in Sydney's southern suburbs. This is a great opportunity for a L1 or junior Level 2 Technical Support Engineer, who lives and breathes customer service and who wants to support clients...

  • Service Desk Officer, Level 2

    2 days ago

    Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Officer to join our team. As a key member of our support team, you will be responsible for providing assistance, information, and support to customers to solve reported issues and process service requests.You will have similar experience working in a Service Desk environment and have...

  • Front Desk Support Officer

    6 days ago

    Sydney, New South Wales, Australia McCabes Lawyers Full time

    We are seeking a highly motivated and experienced front desk support officer to join our team on a 12-month fixed-term contract basis based in chatswood and reporting directly to our office services manager.The role of a front desk support officer involves providing a high level of customer service and support to the business employees clients and visitors...

  • Level 1 Service Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia West Recruitment Pty Ltd Full time

    Location: CBD, Inner West & Eastern SuburbsReference ID:Email: lorenabugden@westrecruitment.com.auCall: 9689 8903West Sector: TechnologyJob Summary- Generous salary package & financial incentives- Career development / progression available- Wynyard location - Flexible work environmentJob DescriptionAbout your new employer:West technology has been retained to...

  • Service Desk Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Kaliba Full time

    Service Desk EngineerThis range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$80,000.00/yr - A$80,000.00/yrAbout the Role:Kaliba is seeking a proactive and customer-focused Service Desk Engineer to join an established client. This role is ideal for a motivated IT...

  • Level I Service Desk Technician

    2 weeks ago

    Sydney, New South Wales, Australia Oxford Economics Full time

    Level I Service Desk Technician - Sydney (1-2 month contract)Department: ITEmployment Type: Contract / TempLocation: Sydney, AustraliaCompensation: $350 - $450 / dayDescriptionOxford Economics, a leading economic forecasting and consulting firm, is looking to hire a Level I Service Desk Technician.As a Level I Service Desk Technician, you are the friendly...

  • Level I Service Desk Technician

    1 day ago

    Sydney, New South Wales, Australia Oxford Economics Full time

    Level I Service Desk Technician - Sydney (1-2 month contract)Department: ITEmployment Type: Contract / TempLocation: Sydney, AustraliaCompensation: $350 - $450 / dayDescriptionOxford Economics, a leading economic forecasting and consulting firm, is looking to hire a Level I Service Desk Technician.As a Level I Service Desk Technician, you are the friendly...

  • Service Desk Officer

    5 days ago

    Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time

    Company Overview">Legal Aid NSW helps people with their legal problems. We can assist individuals with most areas of criminal law, family law, and everyday civil law legal issues.">About the Role">As a Service Desk Officer, you will be responsible for providing assistance, information, and support to customers to resolve reported issues and process service...

  • Service Desk Engineer

    4 days ago

    Sydney, New South Wales, Australia Kaliba Full time

    We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team at Kaliba. This role is ideal for an IT professional with at least 2 years of experience in service desk or IT support, with a strong foundation in Level 2 support and Microsoft technologies.About the Role:The successful candidate will provide technical...

  • IT Service Desk Technician

    4 days ago

    Sydney, New South Wales, Australia Kaliba Full time

    Are you a highly motivated and customer-focused IT professional looking for a new challenge? We are seeking a Technical Support Specialist to join our team at Kaliba. With at least 2 years of experience in service desk or IT support, you will be responsible for providing technical support via email, phone, and other communication channels.About the...

  • IT Service Desk Manager

    7 days ago

    Sydney, New South Wales, Australia Colliers International Deutschland Holding GmbH Full time

    Company DescriptionAt Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.With circa 9,000...

  • Level 2 Network Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Communications Design & Management Pty Limited Full time

    Due to growth, we have an opening for a Network Engineer role. Provide end user support to our clients, troubleshoot problems, and advise on the appropriate action.Service support, system administration, and project tasks related predominantly to CDM's Managed Services customers and their systems.ResponsibilitiesNetwork Engineer responsibilities include...

  • Level I Service Desk Technician

    3 weeks ago

    Sydney, New South Wales, Australia Oxford Economics Full time

    Level I Service Desk Technician - SydneyDepartment: ITEmployment Type: Full TimeLocation: Sydney, AustraliaDescriptionOxford Economics, a leading economic forecasting and consulting firm, is looking to hire a Level I Service Desk Technician.As a Level I Service Desk Technician, you are the friendly face and trusted voice of IT support, proactively...

  • Level I Service Desk Technician

    3 days ago

    Sydney, New South Wales, Australia Oxford Economics Full time

    Level I Service Desk Technician - SydneyDepartment: ITEmployment Type: Full TimeLocation: Sydney, AustraliaDescriptionOxford Economics, a leading economic forecasting and consulting firm, is looking to hire a Level I Service Desk Technician.As a Level I Service Desk Technician, you are the friendly face and trusted voice of IT support, proactively...

  • Service Desk Coordinator

    4 days ago

    Sydney, New South Wales, Australia VIP Tires & Service Full time

    We are seeking a highly organized and detail-oriented Service Desk Coordinator to join our team at VIP Tires & Service. In this role, you will be responsible for coordinating the flow of work and managing the service desk to ensure that customers receive timely and efficient service.Key Responsibilities:Coordinate with technicians to prioritize and schedule...

  • Service Desk Analyst

    7 days ago

    Sydney, New South Wales, Australia Hamilton Barnes ? Full time

    Direct message the job poster from Hamilton Barnes Service Desk Analyst – 12-Month Contract | SydneyWe're on the lookout for a Service Desk Analyst to join one of Australia's leading utilities companies on a 12-month contract based in Sydney.This is a fantastic opportunity to work in a critical industry, supporting enterprise users with a strong focus on...

  • Director, Client Services

    2 weeks ago

    Sydney, New South Wales, Australia The Trade Desk, Inc. Part time

    Director, Client Services Who we are:The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world.How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency.We are proud of the...