
Salaried Financial Professional
7 hours ago
This role involves providing high-quality services to customers, identifying opportunities for new business or retention. Key responsibilities include processing cases, dealing with complex queries and investigating/resolving customer problems.
- Analyzing specific problems and issues to find the best solutions is a crucial aspect of this position.
- Providing excellent customer service by receiving visitors, assisting with information requests, and referring more complex matters to colleagues.
- Scheduling follow-up actions and entering relevant CRM data after each customer contact.
- Setting clear objectives for sales calls/meetings, tailoring standard materials, and asking relevant questions to gather information.
- Developing relationship management plans for potential customer accounts and building relationships with decision-makers/influencers.
- Maintaining knowledge of organizational policies and procedures, regulatory codes, and codes of conduct.
- Monitoring sales and market data to identify areas for business development.
- Creating sales opportunities through networking and market intelligence.
- Conducting research and selecting relevant information for analysis using primary data sources and business intelligence tools.
Qualifications and Skills
- Grade 12 (Matriculation) certificate as a minimum requirement.
- A valid driver's license and own vehicle are necessary for this role.
- FAIS compliance is essential for the position.
- A clear criminal and credit check is required.
- At least 3 years of working experience, preferably in sales, is expected.
- Proficiency in MS Office applications, including Word, PowerPoint, and Outlook, is necessary.
- Excellent communication skills, both written and verbal, are essential.
- Presentation skills are an added advantage.
- NQF Level 5 - Higher, Advanced, or Occupational Certificate, or equivalent, is preferred.
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