Senior Credit Recovery Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $110,000

As a seasoned Credit Recovery Specialist, you will play a vital role in resolving collection issues and maintaining strong customer relationships. Your investigative skills and excellent communication abilities will enable you to resolve billing problems and secure payment on invoices.

Key Responsibilities:
  • Investigate and resolve complex collection disputes
  • Collaborate with customers to resolve billing discrepancies and secure timely payment
  • Develop and maintain accurate Microsoft Excel spreadsheets for customer account reconciliation
  • Serve as a liaison between sales teams and customers to resolve payment issues
  • Prepare delinquent accounts for legal action
  • Notify relevant departments of billing inaccuracies
  • Respond promptly to all account receivable inquiries
  • Process write-offs and ensure accurate financial records
Requirements:
  • 1-5 years of experience in collections or a related field
  • Proficiency in Microsoft Office products, including Excel
  • Excellent organizational and time management skills
  • Ability to work independently and as part of a collaborative team
  • Strong customer service orientation and interpersonal skills
  • Effective written and oral communication skills

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