Customer Experience Specialist
17 hours ago
As a customer service specialist, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibility will be to handle customer inquiries through various communication channels and resolve them promptly.
Key Responsibilities:- First call resolution of customer enquiries.
- Manage inbound and outbound enquiries via various communication channels.
- Navigate ERP and CRM systems.
- Collaborate with internal stakeholders to resolve customer enquiries across departments.
- Meet and exceed performance targets.
- Work effectively as part of a collaborative team.
- Demonstrated experience in customer service, administration, retail, and hospitality is essential.
- Professional written and verbal communication skills are mandatory.
- Intermediate level proficiency in Microsoft Office, including Excel and Outlook.
- Strong organisational and time management skills.
- Professional telephone manner.
- Excellent problem-solving skills.
- Uncapped commissions + performance incentives.
- Generous product discounts for yourself and loved ones.
- Ongoing learning and career development opportunities.
- A warm, collaborative team culture where creativity shines.
- Paid parental leave and a commitment to work-life balance.
This role offers an exciting opportunity to grow your career in a dynamic environment.
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Customer Experience Specialist
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