Technical Software Support Role

1 week ago

Brisbane, Queensland, Australia beBeeSupport Full time $65,000 - $83,000
Job Description

We are seeking a highly skilled Software Support Specialist to join our team. The successful candidate will provide exceptional customer service, technical support, and training to our clients.

The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and have strong problem-solving capabilities.

Key Responsibilities:

  • Answer helpdesk enquiries and provide support on software issues.
  • Record customer activity in databases.
  • Coordinate documentation and installation packs for new users.
  • Perform online customer training.
  • Develop knowledge of the software programs and associated databases to provide development assistance in the future.

Essential Skills:

  • Excellent verbal and written communication skills.
  • Strong technical, problem-solving capabilities, and administration skills.
  • Computer literacy, with strong skills in Microsoft Office.
  • Ability to work independently and as a member of a team.
  • Effective time management with ability to establish routines and observe deadlines.
  • Professional attitude with a high level of personal presentation.

Desirable Qualifications:

  • Experience in V6, Logikal or similar estimating packages.
  • Programming or database development experience.
  • Understanding of the building industry and/or associated industries.
  • Experience in the estimation and manufacture of windows and doors.
  • BASIC strategic planning skills.

Pre-Employment Requirements:

Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.

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