Product Ambassador

4 weeks ago

Melbourne, Victoria, Australia Arc'teryx Full time
Meet Your Future Role:

As a Brand Associate at Arc'teryx, you will be the face of the brand on the retail floor, delivering an exceptional brand experience to our guests. You will be working with an energetic and passionate team to actively educate guests and recommend products based on their interests and needs.

Your Key Responsibilities:

  • Deliver a best-in-class brand experience to our guests through education and problem-solving
  • Gain a strong understanding of our products and seamlessly weave this information into your guest interactions
  • Be a brand ambassador and elevate the guest experience wherever possible
  • Continuously elevate the in-store experience by supporting store leadership with projects and brand initiatives

What You Will Be Doing:

  • Foster connection in all guest interactions through product education, accurately processing payments, and communicating on warranties or damaged goods in a timely manner
  • Support and participate in store events, physical inventory counts, replenishing product on the floor, and ensuring the store stays clean and organized
  • Provide feedback and suggestions on merchandising and in-store experience to help drive sales
  • Maintain an open, collaborative relationship with your team and store leadership

Requirements:

  • You have two or more (2+) years of retail sales experience
  • You are passionate about delivering exceptional customer service
  • You love to have fun at work, but hold yourself accountable to what is required of you
  • You have outstanding oral and written communication skills, and a deep understanding of your impact
  • You are self-motivated, and enjoy problem-solving
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it

Equal Opportunity: Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it Better: We believe that the mountains transform us, that how we adventure matters, and that there's always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.

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