Guest Experience Manager
5 days ago
Job Summary:
The Resort at Paws Up is seeking a Guest Experience Manager to assist in ensuring flawless, upscale, professional service to our guests while exceeding their expectations.
Main Responsibilities:
- Proactively ensure guest transportation experience meets Forbes Five-Star standards, operating in all locations of Paws Up.
- Oversee all aspects of guest transportation, including airport transfers, luxury car services, and on-property transportation.
- Anticipate and fulfill unique transportation needs of all guests, ensuring a seamless, personalized experience.
- Lead daily inspections and coordinate preventative maintenance to maintain vehicles in impeccable condition.
Key Skills and Qualifications:
- Educational Requirements: Bachelor's Degree in Hospitality or Business field, or similar work experience/training
- Licensure/Permits Required: Valid Driver's license with good driving record
- Knowledge of Computer Hardware or Software: Proven ability to lead and manage a team, knowledge of world-class hospitality and customer service management, knowledge of Forbes Five Star standards
- Previous Experience Required: Minimum of 5-year Managerial/Supervisory Experience required, work experience in a Forbes four or five-star resort/hotel preferred
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