Guest Experience Manager

5 days ago


City Of Greater Geraldton, Australia The Resort at Paws Up Full time

Job Summary:

The Resort at Paws Up is seeking a Guest Experience Manager to assist in ensuring flawless, upscale, professional service to our guests while exceeding their expectations.

Main Responsibilities:

  1. Proactively ensure guest transportation experience meets Forbes Five-Star standards, operating in all locations of Paws Up.
  2. Oversee all aspects of guest transportation, including airport transfers, luxury car services, and on-property transportation.
  3. Anticipate and fulfill unique transportation needs of all guests, ensuring a seamless, personalized experience.
  4. Lead daily inspections and coordinate preventative maintenance to maintain vehicles in impeccable condition.

Key Skills and Qualifications:

  • Educational Requirements: Bachelor's Degree in Hospitality or Business field, or similar work experience/training
  • Licensure/Permits Required: Valid Driver's license with good driving record
  • Knowledge of Computer Hardware or Software: Proven ability to lead and manage a team, knowledge of world-class hospitality and customer service management, knowledge of Forbes Five Star standards
  • Previous Experience Required: Minimum of 5-year Managerial/Supervisory Experience required, work experience in a Forbes four or five-star resort/hotel preferred


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