Market Insights Manager

3 weeks ago


Perth, Western Australia Commonwealth Bank of Australia Full time

About the Role

We are seeking a highly skilled Market Insights Manager to join our Customer, Marketing and Communications team. As a key member of our team, you will be responsible for delivering actionable insights that help Bankwest deliver best-in-class customer experience as a digital bank.

Key Responsibilities

  • Support the design and delivery of actionable customer NPS and CX insights to help Bankwest deliver best-in-class customer experience.
  • Proactively identify opportunities to continually refine and improve the CX research program and delivery of actionable insights to meet the evolving and expanding needs of Bankwest.
  • Design research projects, deliver key research findings, and present results to key stakeholders and leadership forums.
  • Identify, select, and manage third-party vendors in accordance with agreed budgets, target outcomes, and risk management policies and practices.

Requirements

  • High level of intellectual curiosity, a passion for driving results, and a strong growth mindset.
  • High level of experience in translating data into information, information into insight, and insight into action.
  • Strong written and verbal presentation skills, with the ability to present technical concepts to non-technical audiences through storytelling.
  • Strong stakeholder and supplier management, influencing, and negotiation skills.
  • Strong attention to detail and project management skills.

Working with Us

We support our people with flexible working options, including changing start and finish times, and at least half your time each month connecting in the Perth, Sydney, or Melbourne office.



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