Brand and Customer Experience Insights Expert
3 weeks ago
HBF Australia is seeking a skilled Brand and Customer Experience Analyst to join their team. As a key member of the Performance, Planning and Insights group, you will play a vital role in supporting the company's growth within the Private Health Insurance and Health & Wellness sectors.
Key Responsibilities
- Support the 'Voice of Customer' insights program, including coordinating brand tracking and customer feedback surveys
- Partner with stakeholders to identify business problems, fill knowledge gaps, and provide actionable insights
- Design and deliver reports and dashboards to track KPIs and performance
- Contribute to design and execution of ad hoc market research projects
- Liaise with third-party vendors and manage relationships within budget and risk management guidelines
- Collaborate with internal teams to ensure insights are adopted and utilised effectively
Requirements
- Experience in an analytical/reporting role, preferably related to market/customer research
- Tertiary qualification in Market Research, Data Science, Psychology, Marketing, Business, or a related field
- Proficiency in spreadsheet, database, data mining, and analytical software/tools
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
Desirable Experience
- Knowledge or experience in the insurance or financial services industry
- Proficiency in SQL, Python, or Customer Experience platforms like InMoment, Qualtrics, or Medallia
- Experience in managing external suppliers and stakeholders
- Ability to work in a fast-paced environment with tight deadlines
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Perth, Western Australia HBF Australia Full timeHBF Australia is seeking a skilled Brand & Customer Experience Analyst to support the growth of our Private Health Insurance and Health & Wellness sectors.As a key member of the Performance, Planning and Insights team, you will leverage data sources to create actionable insights that drive effective decision-making and business value.Key responsibilities...
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