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Sydney Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $140,000
Key Customer Success Role

We are looking for a seasoned professional to serve as a strategic growth partner to e-commerce brands, ensuring they achieve revenue growth, retention, and maximum return on investment using technology.

Responsibilities:
  • Streamline the onboarding process to get customers live efficiently.
  • Ensure seamless handovers from sales teams, setting clear expectations for both customers and internal teams.
  • Foster consultative relationships with customers, ensuring they continuously see value in the technology.
  • Conduct regular check-ins and business reviews, using data to highlight wins and opportunities.
  • Share best practices and digital marketing guidance to drive higher returns.
  • Identify opportunities for additional product adoption and drive account growth.
  • Educate customers on new features, ensuring they maximize the full potential of the technology.
  • Use data-driven storytelling to drive pricing and expansion conversations.
  • Partner with sales teams to support upsell and cross-sell initiatives, reinforcing measurable impact.
  • Maintain accurate CRM hygiene, ensuring customer health and engagement are up-to-date.
  • Analyse customer pain points, showcase success stories, and use data to drive business decisions.
Requirements:
  • Experience in customer-facing roles, preferably in customer success or account management.
  • Strong analytical and problem-solving skills, with the ability to leverage data to drive customer decisions.
  • Proven ability to drive product adoption and revenue expansion.
  • Excellent communication and relationship-building skills.
  • Thrives in fast-paced environments.
  • Possionate about customer success and maximizing customer value.