Digital Operations Director

1 day ago

Sydney, New South Wales, Australia beBeeOperational Full time $140,000 - $150,000
Job Title: Digital Operations Director

This role presents an opportunity for a seasoned professional to drive strategic oversight and hands-on impact, focused on leading and executing our delivery execution framework that directly enhances customer experiences for first and third-party fulfilments.

About This Role:

Digital Operations Director is a critical component of the customer experience. As the Digital Fulfilment Team Leader, you will tailor and improve delivery experience, preserving positive customer experiences all the way from purchase to delivery.

Key Responsibilities:
  • Lead digital operations to maximise efficiency while driving improvements across key processes and systems
  • Develop and document operational processes, training and coaching team members to excel in their roles
  • Monitor service levels across fulfilment hubs, ensuring orders are picked accurately and packaged to high standards
  • Collaborate with Customer Service teams and occasionally customers to resolve issues swiftly within service agreements
  • Transform data into actionable insights through daily, weekly and monthly analysis, creating recommendations that enhance customer experience
  • Motivate your team towards organisational goals while empowering them with skills, confidence and product knowledge to succeed
Requirements:
  • A detail-oriented approach while maintaining sight of the bigger picture
  • Enjoy solving complex problems and finding creative solutions to operational challenges
  • Can transform data and reports into clear, actionable insights that drive results
  • Bring a minimum of 2-5 years' digital operations experience (omni-channel preferred)
  • Have a proven track record of driving continuous improvement in operational performance
  • Understand freight and logistics standards and procedures
  • Possess experience managing retail store operations and Click & Collect (preferred)
  • Sound technical understanding and appetite to learn
  • Excellent Microsoft 365 skills
  • Excel at communication across various channels - email, phone, and face-to-face interactions

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