IT Director

As a strategic leader, you will define and drive the enterprise-wide service integration and management strategy to ensure consistent, effective and value-driven service delivery across all technology domains. This role is responsible for establishing the strategic direction for the design and implementation of new and enhanced ITSM practices and enterprise services, as well as developing and maintaining a long-term roadmap for the capability uplift that aligns with enterprise priorities.

• Lead the Technology Experience team to enhance end-user satisfaction, service usability, productivity and accessibility through user insights, journey mapping and service design.
• Create and oversee the Integrated Service Operations function to ensure high availability, rapid resolution, and seamless integration of service activities across teams.
• Drive improvements in service performance through robust monitoring, reporting, service level management and experience level management practices.
• Develop and mature service management capabilities such as Service Design (e.g. availability, capacity, continuity management) and Service Transition (e.g. asset management, config management, release management etc).
• Guide strategic development and adoption of service management platforms, including investment in automation, AI and self-service capabilities.

• Extensive commercial experience in IT Service Management or related roles, including at least 3 years in a senior leadership capacity within a large, complex organization.
• Proven experience designing and leading enterprise service integration and management frameworks across federated environments.
• Strong track record in uplifting ITIL capabilities at scale and introducing new service domains such as Asset, Configuration and Knowledge Management.
• Experience leading multidisciplinary teams, including service operations, experience design and platform/product owners.

This role offers a range of benefits, including flexible working options, office perks, discounts, recognition, opportunities for learning and development, paid parental leave, and investment in your future.

• Flexible working options
• Office perks
• Discounts
• Recognition
• Opportunities for learning and development
• Paid parental leave
• Investment in your future