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IT Relationship Builder

2 weeks ago

Saint Vincent, Minnesota, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

Elevate Your IT Career with a Leading Managed Service Provider

We are a dynamic team of IT professionals committed to driving technological excellence. Our core values of enablement, leadership, and success drive everything we do. We've been recognized for our growth, innovation, and exceptional IT solutions.

About the Role

Are you skilled at turning tech conversations into strong, long-term relationships? As a Customer Success & Account Manager (CSM), you will be responsible for looking after our managed-services clients and ensuring they get maximum value from every support ticket, project, and strategic recommendation. The emphasis is on your people skills – listening, guiding, and translating between business goals and IT solutions.

You will own a portfolio of MSP clients, act as their primary point of contact, track service health, and manage renewals. Regular business reviews will highlight support trends, system uptime, and next steps for improvement. You will identify add-on needs and work with our solutions team to scope proposals.

  • Owning a portfolio of MSP clients and acting as their primary point of contact
  • Running regular business reviews to highlight support trends and system uptime
  • Identifying add-on needs and working with the solutions team to scope proposals
  • Coordinating escalations with the Service Desk to ensure SLAs stay on track
  • Maintaining account plans and pipelines to ensure renewals, expansions, and satisfaction targets are visible
  • Partnering with internal teams to deliver a seamless client experience
Requirements and Skills

We're looking for someone with 1-3 years of client-facing experience in customer success, account coordination, or IT sales support. You'll need excellent listening and communication skills, as well as the ability to build rapport with both non-technical users and C-suite leaders.

A exposure to IT environments is essential, and you should be comfortable juggling multiple accounts and meeting calendars without missing details. Proactive problem-solving is also crucial, as you'll need to spot issues early and bring the right teammates together.

Familiarity with basic security frameworks, such as the Essential Eight, and experience using a CRM or PSA platform like ConnectWise would be a plus.