Luxury Client Experience Ambassador

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

Job Title: Luxury Customer Service Specialist

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Overview:

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We are seeking an experienced and skilled Luxury Customer Service Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and support to our clients.

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Key Responsibilities:

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  • ">
  • Register and manage repairs in the system.">
  • Prepare cost estimates and invoices.">
  • Order spare parts/consumables, follow-up on deliveries/delays and manage returns.">
  • Liaise with boutiques and logistics for repairs to be sent to third parties and/or overseas.">
  • Follow-up on repair status with all relevant stakeholders (boutiques, third parties, overseas...).">
  • Maintain and communicate end-of-repair date.">
  • Monitor service quality.">
  • Participate in stock-take.">
  • Provide support and communication to internal and external networks on processes, policies, and systems.">
  • Identify training needs, develop curriculum, and coordinate training sessions.">
  • Visit boutiques regularly.">
  • Escalate immediately all issues to management when situation may affect health and safety, process/system compliance, performance, client satisfaction.">
  • Participate to projects and initiatives to improve/achieve performance objectives.">
  • Perform any other ad-hoc admin duties.">
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Required Skills and Qualifications:

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The ideal candidate will possess excellent PC skills, SAP knowledge is a plus. They will have superior listening, verbal and written skills, excellent analytical, organizational, and interpersonal skills. A creative candidate with a positive, proactive and willing to learn attitude is required. Multi-tasking ability, attention to detail and focus on big picture are essential.

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Benefits:

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Our group values diversity, empathy, curiosity, courage, humility, and integrity. We care for the world we live in and foster untapped potential.

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Others:

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After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you. If you are successful through the phone interview, you will be invited to attend an interview with our Client Contact & Administration Manager for further assessment. If your interviews are successful, you'll commence your journey after all required pre-employment screenings have been successfully completed.

"]},

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