Airport Operations Manager

2 weeks ago


Mascot, Australia dnata Full time

Job Summary

We are seeking a highly motivated and experienced Service Delivery Manager to join our team at Sydney International Airport. As a key member of our operations team, you will be responsible for managing the day-to-day complexities of our business, ensuring the delivery of exceptional service to our clients.

Key Responsibilities

  • Develop and deliver a client-centric operation, including management, organization, and coordination of all work areas during day-of-operations.
  • Drive and oversee the day-to-day passenger services operation at Sydney International Airport.
  • Manage Ground Handling Agreements and Service Level Agreements, ensuring compliance with industry standards and regulations.
  • Engage with stakeholders to ensure the delivery of diverse expectations, interests, and demands.
  • Develop and implement communication plans, business strategies, and customer-centric culture initiatives.
  • Manage rosters and budget to ensure effective, cost-efficient, and quality business outcomes.
  • Develop and monitor business processes and standard operating procedures, ensuring compliance with industry standards, legislation, and company policies.
  • Provide quality metrics and reporting on critical business issues.

Requirements

  • At least 1 year of experience in the aviation industry.
  • Demonstrated leadership experience with a customer-centric orientation and ability to drive a service culture.
  • Demonstrated people management and aviation experience.
  • Excellent communication skills, both written and oral, and presentation skills.
  • Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients.
  • Extensive experience in engaging and influencing staff to ensure the delivery of diverse expectations, interests, and demands.
  • Previous experience in a highly controlled and regulated industry, with the ability to lead, translate, implement, and manage ongoing compliance, industry standards, and legislative requirements.
  • Demonstrated business acumen, including financial and budget management, and experience in driving culture change and continuous business improvement.

What We Offer

  • Opportunity to work for a global company.
  • Great team environment.
  • Extensive training and support.
  • On-site parking (paid by dnata).
  • Discount and rewards program.
  • 5 weeks of annual leave.
  • Competitive salary.


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